A.I. Insurance: Insured Portal

> UX internship May - Sept 2023
> Insurance Tech
> Insurance portal for insureds

Timeline15 weeks

Tools

Process◦ Design audit
◦ Design thinking
◦ Prototyping
◦ User research
◦ Usability testing
◦ Design Presentation

TeamVictoria Liang (UXD)
Alan Fang (UX Lead)
Joe Kimlinger (Dev Lead)
Cameron MacArthur (CEO)

Timeline
‍15 weeks

Tools‍

Design Process
◦ Design audit
◦ Design thinking
◦ Prototyping
◦ User research
◦ Usability testing
◦ Design Presentation

Team
‍Victoria Liang (UXD)
Alan Fang (UX Lead)
Joe Kimlinger (Dev Lead)
Cameron MacArthur (CEO)

Company Context

A.I. Insurance is a cloud-based solution that digitalizes the traditionally manual intensive process of insurance management, specializing in captive insurance and medical malpractice.

The product streamlines all your business' insurance data in one place including policies, claims, insureds, and more. From collecting premiums, tracking and paying invoices to vendors, to claim negotiations, all of your finances can be tracked within the application.

1. Project Background

Problem

The insurance industry involves intensely manual processes and old school communication styles between carriers/brokers and insureds: sending PDFs over emails and filing paper work in cabinets.

Challenge

◦ Identify pain points of the ultimate end users, the insureds

◦ Design a portal that allows for seamless communication and act as an all in one destination for all policy related actions.

Goal

Without relying on email, insureds can easily communicate with their carriers, file claims, apply for /renew coverage, receive updated documents, and access information from various devices.

2. Problem Statement

How Might We

Digitize a traditionally manual process allowing seamless interaction between carriers, brokers, primary insureds and named insureds.

A.I. Insurance: Insured Portal

1. Project Background

2. Problem Statement

Project Details